SoulRead Support

Help for subscriptions, syncing, and everyday app issues.

Use this page for common SoulRead troubleshooting steps and support guidance.

Before you contact support

  • Confirm your internet connection is stable.
  • Update SoulRead to the latest version available in the App Store.
  • Restart the app after restoring purchases or signing in on a new device.
  • Verify you are using the same Apple ID and app account as before.

Common questions

I restored purchases but Pro access did not unlock.

Reopen the app, make sure you are signed into the same App Store account used for the purchase, and run the restore purchases action again from the paywall or membership screen.

My daily content or drills are not refreshing.

Check that your device is online, force close the app, and reopen it. Content updates and subscription status both require a successful sync.

I switched devices and my progress is missing.

Sign in with the same account you used previously, then give the app a moment to sync your profile, progress, and membership state.